eZconcierge
Have you ever used a web application or web site and needed a quick answer to a question and did not want to call the 'help' line? Wouldn't it be handy to be able to just simply 'ring a bell' and have a concierge show up to assist you, perhaps like a personalized concierge at a hotel? Now you can with 'Andrew', the eZconcierge. Having a virtual concierge to answer your questions quickly without out waiting on hold, getting routed to multiple tiers of help, and searching for answers makes using a web application much easier.
'Andrew', the eZconcierge, started initially as a basic keyword search engine and
has since evolved into a self-learning/auto-educated, dynamic driven, animated, electronic FAQ. The eZconcierge is an attentive, user-friendly, and intuitive solution as a companion application for any web application.
eZconcierge provides a scalable solution for web applications that require search
capabilities and help desk-type support. This virtual assistant offers flexible responses to help desk related inquiries in an intuitive, simple, interactive, and immediate manner. eZconcierge reduces the need for help desk personnel. It utilizes a sustainable learning system by following trends of unanswered queries that allows administrators to dynamically add relevant answers. He gives administrators the ability to create dynamic custom informational pop-ups for any assigned web based application. eZconcierge is a portable solution that can be easily configured for any web based application.
Corporate Office
McLean, Virginia 22102
Phone: (703) 450-5000
Fax: (703) 450-6032
GSA 35F-0017N
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